Conquent developed a complete enterprise management system designed to run on a tablet PC for Tech Hero. It handles estimates, work orders, invoicing, inventory, parts fulfillment, marketing, customer management, location management, time cards, mileage, and more.
This is probably the most sophisticated web-based applications in use by any service company. By choosing to put the entire company into a web-based enterprise system, Tech Hero and their representatives have the ability to track what's going on in the field in realtime, which makes their managers more effective and get the techs support they need immediately.
The database used by the techs through this sophisticated application is also used by the online store on the public website. The leads that come in from the public website fill the backend database as they convert into techs or owners. Communication flows to customers, techs, and vendors.
